Warranty

What is covered

High Quality Furniture warrants that our products are free from defects in materials and workmanship under normal residential use for the period stated on your order confirmation or product documentation.

Warranty period

Most standard furniture carries a 12-month warranty from the date of delivery. Selected pieces and custom items may have extended coverage — details are provided at purchase.

What is not covered

The warranty does not cover damage from misuse, accidents, improper assembly, normal wear and tear, commercial use, or modifications made after delivery. Fabric and leather may have separate care guidelines.

Structural defects

If a frame, joint, mechanism, or structural component fails under normal use within the warranty period, we will repair or replace the item at our discretion.

Finishes & upholstery

Minor variations in wood grain, colour, and texture are natural and not considered defects. Upholstery warranties cover manufacturing faults, not stains, burns, or pet damage.

How to make a claim

Contact us with your order number, a description of the issue, and photos where helpful. Our team will assess the claim and arrange repair, replacement, or another suitable resolution.

Custom & made-to-order

Custom pieces are warranted against manufacturing defects only. Design choices, dimensions agreed at order, and client-supplied specifications are the customer's responsibility.