Delivery areas
We deliver within our service area as confirmed at checkout. Delivery fees depend on location, item size, and whether assembly is included.
Customer care
Shipping & Returns
How we deliver your furniture and what to expect if you need to return an item.
How delivery works
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Order confirmed
After you submit your order, our team reviews it and confirms availability, pricing, and estimated delivery window.
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Preparation & dispatch
In-stock items are prepared for dispatch. Custom or made-to-order pieces follow the lead time agreed in your quote.
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Delivery scheduled
We contact you to arrange a delivery date and time. Large items may require someone present to receive and inspect the delivery.
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Assembly (optional)
If you requested assembly, our team will set up your furniture on delivery. Please ensure the room is accessible and ready.
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Delivered
Inspect your items on arrival. Note any visible damage on the delivery record and contact us within 48 hours if there is an issue.
Shipping & returns policy
Delivery times
Standard in-stock items typically arrive within a few business days of order confirmation. Custom pieces follow the timeline in your quote.
Tracking your order
Send us a message through our contact form with your order reference and we will update you on its status.
Returns eligibility
Standard stock items in unused, original condition may be returned within 14 days of delivery. Custom, made-to-order, and clearance items are generally non-returnable.
How to return
Contact us with your order number and reason for return. We will provide return instructions and arrange collection where applicable.
Refunds
Approved returns are refunded to your original payment method within 5–10 business days after we receive and inspect the item.
Last updated: February 2026